At Utopia Bedding, we want you to be completely satisfied with your purchase. That’s why we offer a straightforward and hassle-free return policy.
Our Policy:
- We accept returns within 30 days of delivery.
- There are no restocking fees.
- Returned items must be unused, unopened, and in their original packaging.
- If we shipped you the wrong item, we will cover the return shipping costs.
- If you are returning a correctly shipped item for other reasons (e.g., you changed your mind), you are responsible for the return shipping costs.
Return Procedure:
To initiate a return, please follow these steps:
- Contact Us: Before returning any product, please contact us. We will then provide you with a prepaid return shipping label.
- Ship the Item: Package the item securely in its original packaging and affix the provided return shipping label. Mail the package according to the instructions provided with the label.
- Processing Your Refund: Once we receive and inspect the returned item, we will process your refund. The refund will be credited to your original method of payment within 5 business days. If applicable, the return shipping costs will be deducted from the refunded amount.
Late or Missing Refunds (If Applicable):
If you haven’t received your refund yet, please follow these steps:
- Check Your Bank Account: First, double-check your bank account statement to ensure the refund hasn’t already been posted.
- Contact Your Credit Card Company: Contact your credit card company. It may take some time before your refund is officially posted to your account.
- Contact Your Bank: Contact your bank. There is often some processing time before a refund is posted.
- Contact Us: If you’ve completed all of these steps and still haven’t received your refund, please contact us. We will be happy to assist you.
This policy is designed to be clear and easy to understand. If you have any further questions, please don’t hesitate to contact us.